Responsible Gambling at Winplace Casino
We take responsible gambling seriously and are committed to keeping play safe, controlled and fun. We encourage every player to set limits that suit their situation and to use the tools we provide to manage time and spend. If gambling stops being enjoyable, we will support you to take a break and find help.
Player protection principles
We put player welfare first by combining proactive checks with on-demand controls. Our approach focuses on minimising harm, identifying risky behaviour early and offering straightforward options to restrict activity. We treat all requests for support and account changes with discretion and prompt attention.
Activity-control tools
You can control your account at any time using the tools in Account Settings. These controls are immediate and simple to use.
Available controls
- Deposit limits - set daily, weekly and monthly deposit caps.
- Loss limits - choose maximum loss amounts for set periods.
- Session time limits and reality checks - receive reminders after set play durations.
- Temporary account lock - a short cooling-off option of 24 hours or more.
Deposit limits
Deposit limits help you manage your spending. You can set or lower daily, weekly and monthly deposit caps from your account at any time. Changes that increase limits may require a cooling-off period or identity checks, while reductions take effect immediately.
Loss limits
Loss limits are available to help keep play within affordable boundaries. Set a loss limit for a day, week or month to automatically block play once the threshold is reached. You can reduce limits instantly; requests to raise a limit may be subject to verification and delay.
Time limits and breaks
Use session time limits and reality checks to control how long you play. We offer reminders at regular intervals and an option to enforce short breaks. Regular breaks help maintain clearer decision-making and reduce impulsive play.
Self-exclusion
If you need a longer break, self-exclusion is available for fixed periods or permanently. Self-exclusion blocks access to your account and removes you from marketing communications. We can also assist with registration on national self-exclusion schemes where applicable.
Signs of problematic behaviour
Look out for warning signs such as chasing losses, borrowing to gamble, neglecting responsibilities, longer or more frequent sessions, using multiple accounts or increased anxiety about play. If you notice any of these, consider tightening limits or self-excluding and contact support for help.
Tips for maintaining control
- Set and stick to deposit and time limits before you start playing.
- Avoid gambling when stressed, tired or under the influence of substances.
- Separate entertainment funds from essential household money.
- Use reality checks to keep sessions short and predictable.
Professional help and support organisations
If you need further assistance, reach out to professional support organisations such as GamStop, GamCare, National Gambling Helpline and Gambling Therapy. These organisations offer confidential advice, practical tools and counselling. You can also contact our support team through the in-site help centre and we will guide you to appropriate resources.